![]() The phone is often used strictly for communication with the outside world. This tool will allow you to collaborate with co-workers and clients in one place, which includes sharing project tools such as to-do lists and calendars. At StrataBlue, we’re a big fan of Basecamp. And when it comes to keeping track of timelines, associated files and client needs on projects, relying on email alone can be a nightmare. Version control is an issue, as is keeping the correct people cc’d on an email. And email is terrible for project management. Project Management ToolĪs mentioned above, email volume can be a nightmare, even with a carefully curated folder and filter system in place. Email is also wonderful for exchanging data that’s far too unwieldy for other methods of communication. Do use email to communicate confidential information that shouldn’t or can’t be said out loud. Don’t use email to complain, get angry or start a fight, even between peers. Email is best used for technical or elaborate discussions where a record of communication needs to be kept. In fact, in 2013, email traffic coming from business email accounted for over 100 billion messages per day. And as you move up the management ladder, it gets even more insane. The volume of emails is insane even in start-up environments. It’s therefore important that intra-office IM and chat be reserved for issues that are non-critical, non-controversial and can be solved quickly. Furthermore, without the associated tone of something that is communicated aloud, things can be misunderstood and cause confusion. This can lead to tension between employees. With this form of instantly gratifying communication, there’s always a chance that something will be said off the cuff (it’s not like you can save your chat as a draft and think about it before you hit send). That doesn’t mean you should rely on this all the time. ChatĬhatting via an instant message app such as Lync or Skype is the engine by which things get done fast. Let’s break this category down further to look separately at chatting / instant messaging, emailing and using a project management tool. Let’s face it - in most of today’s cutting-edge office spaces, the majority of communication inside the office walls is done electronically, for better or worse. Following are various types of intra-office communication in today’s modern office, with a look at how each applies to (or is preferred for) specific types of conversations or purposes. Yet how we communicate with our fellow employees and co-workers within the same office space is just as important. How we communicate with clients, contractors and vendors is important - nobody can deny that.
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